Consumer Computer Consulting Services provides multiple levels and types of support, from the help-desk only client to the small office that needs an IT guy on site once a week. No matter what the size of your organization, there is a support plan that will service your IT support needs.

  • Our support ticket system is available to all hosting and support clients, and by subscription.
  • All registered users can access the blog system.
  • There are support plans that provide site management, callback, and on-site support.
  • To access the HELP DESK or RESOURCE LIBRARY you need at least a STANDARD account.

We also offer top-quality hosting packages that include our on-line support system. There is even a plan where we perform all of your monthly update and backup chores, leaving you free to focus on developing your ideas and content!

Support Plan Options Free Standard 1 Managed Callback On Site 2
Add post comments, access help blogs x x x x x
Submit support tickets1 and access the resource library

  • Post your support questions in our online help system
  • Access the online resource library of tutorials and information
x x x x
Ongoing web site management

  • All system software and plug-in updates (WordPress, Joomla, etc.)
  • Monthly full-site and database backups
  • Assistance with broken pages
x x x
Callback service – Get real time support from one of our technicians

  • 1-hour maximum response during business hours (7:00am to 4:00pm PST)
  • 3-hour maximum response during off hours (premium rates apply)
x x
On-site support 2

  • On site IT support once or twice per week in your local area
  • Includes callback service
x

1. All C.C.C.S. web hosting clients get Standard access.
2 .On-site support available in select cities only.
Custom plans not available through online ordering; Contact our offices for more information.

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